Independent Research Confirms High Marks in Customer Care for Beltone:

Nov 24th

A recent survey conducted by Beltone found Beltone patients gave their hearing care practitioners high marks for their expertise, friendliness, honesty and helpfulness. According to the survey, 96 percent of Beltone patients were impressed with their hearing care practitioner's knowledge of hearing aids. Virtually all noted the friendliness of their hearing care practitioner and applauded their honesty.

The survey conducted by an independent market research firm consisted of 7,500 respondents from across the country. This survey was created as part of Beltone's overall patient excellence initiative. The program's goal is to help practitioners measure their patients' satisfaction with the hearing care they receive.

"We take great pride in providing our patients with the very best hearing care available, and we use their feedback to continue to improve upon their hearing care experience" says Debbie Wachtel, Director of Market Research and Analysis for Beltone.

Beltone practitioners also gained high marks (97 percent) for the amount of time they spent with their patients. In addition, 95 percent of Beltone patients reported they were satisfied with their practitioner's helpfulness in explaining what to expect from their hearing aids.